Returns and Exchanges

Return your order

How does the ALL FREE option work for UK orders?

Buying in the UK is easier than it seems. Below, we explain how the process works and what you need to know about taxes and customs clearance.

Purchases Under £135

If your order is less than £135, you do not need to pay customs clearance or VAT. Your purchase is free of additional charges, so you will only need to pay for the product and shipping, if applicable.

Purchases Over £135

If your order exceeds £135, you will need to pay VAT at customs in the destination country. When placing your order, the VAT will be deducted from the total price.

Once your order arrives at customs, you will receive a notification to pay the previously deducted amount. This ensures that your order is processed without additional charges.

1. The tax amount will be deducted in your cart, but you will need to pay it later upon arrival at customs

2. Invoice for the order with VAT deduction. It shows how the VAT is deducted at the time of purchase.

3. Purchase confirmation email where we explain the conditions for buying ALL FREE.

4. Example of a notification sent by UPS requesting the VAT that was previously deducted

If you would like to return your order you have 15 days from the date you received it.

* Orders placed in Black Friday and December have the exchange period extended until January 10th

You need to follow the below steps:

-Get in contact with us at clients@mimaostyle.com and we will manage it immediately. You can also call the following phone number: + 33 0975187208.

In case you are from the UK, get in contact with us at clients@mimaostyle.com and we will manage it immediately.

-You will then receive two emails: one directly from miMaO that will inform you that we have received your petition. A second one from the shipping agency to arrange the return of the parcel. You shall follow the steps specified on this email.

* All products returned are subject to Mimao´s Return Policy specified as follows.

*The first return or exchange is free. The second return or exchange is £4,90 for shipping.

In case your return is from the UK, The first return or exchange is free. The second return or exchange is £4,90 for shipping

Exchanges

If you would like to exchange products or sizes, you have 15 days from the date you received the order. You need to follow the below steps:

-Get in contact with us at clients@mimaostyle.com we will manage it immediately.

- You will receive the new pair of shoes in 2 to 6 working days after the exchange has been processed and the returned item is picked by the shipping agency.

* All products returned are subject to Mimao´s Return Policy specified as follows.

Refunds

-If you are not happy with your purchase you can return it. You will be refunded in the original payment method; shipping costs will not be refunded.

-Second exchanges or returns will be paid for. 5€ in order to return for the second time an order.

-If the package arrives in a very bad condition and the shoes are damaged, you will have 5 days to let us know by email and attach a photo so that we can make a claim to the shipping agency. After this period, we will not admit any complaint.

-The return or exchange of products that have been used is not allowed. We will charge up to 100% of the amount of the purchase in the case of receiving a clearly used product.

- In the case of bracelets, the return will cost 4,90€.

-For the exchange of an article that is defective, you have 5 days to let miMaO know and you will have to send a photo of the article vía mail. If after 15 days from receipt you see that the purchased article is faulty, you will have to prove that it is a manufacturing defect and that it is not the result of misuse, attempted repair by the client, or deterioration due to wear and tear.

Forbeshoes' Quality Control Department will then make a decision on whether or not to accept the exchange or refund.